Our curated furniture collections feature limited quantities to maintain quality craftsmanship and material integrity. Should an item become unavailable after your purchase due to high demand or material sourcing challenges, we will notify you within 3 business days with these options: (1) priority access to our upcoming furniture collection with similar functional designs, (2) full refund processed immediately, or (3) store credit with 15% bonus value for your next furniture purchase. This approach reflects our commitment to durable, practical furniture over mass production while ensuring complete customer satisfaction with your home investment.
All furniture prices are displayed in USD and final at checkout. We maintain transparent pricing for our premium wood materials, upholstery fabrics, and expert craftsmanship. In rare cases of significant pricing discrepancies (e.g., $1,200 dining table listed as $120), we reserve the right to cancel orders and will notify you within 3 business days. For canceled orders due to pricing errors, we offer a 20% discount code toward any future furniture purchase as compensation for the inconvenience, upholding our brand's commitment to fair value and quality furniture that lasts for years.
Each furniture order undergoes thorough quality inspection and protective packaging to ensure your pieces arrive in perfect condition. Standard order processing takes 3-5 business days, while during peak seasons processing may extend to 5-7 business days. You will receive detailed tracking information via email once your furniture package ships. For custom-made furniture items requiring additional craftsmanship time, such as specially finished wood tables or custom upholstery, estimated production and delivery windows will be clearly displayed during checkout to respect your home furnishing timeline and expectations.
We utilize specialized furniture shipping partners to ensure your substantial pieces arrive undamaged and ready for your home. Domestic furniture shipments typically require 10-18 business days after processing completion, while international furniture deliveries may take 21-30 business days due to the careful handling required for large items. All international furniture packages include comprehensive prepaid customs documentation with accurate product valuations and furniture classifications to prevent customs delays - essential for our global clientele seeking durable, practical furniture solutions for their living spaces.
We accept returns within 30 days of delivery for store credit or exchange, acknowledging that furniture decisions require time for consideration in your space. Returned items must be in original, unused condition with all protective packaging and hardware included. Furniture return processing may take 10-14 business days after we receive your returned items at our warehouse. For quality assurance, all returned furniture undergoes comprehensive inspection for any damage, wear, or missing components before approval. Custom-made furniture, clearance items, and assembled pieces (clearly marked during purchase) are excluded from returns to maintain the practical and functional integrity of our specialized furniture offerings.
All furniture designs, product imagery, technical drawings, and functional design elements are protected intellectual property. Unauthorized commercial use, including replicating our furniture designs, manufacturing similar pieces based on our functional concepts, or using our images for third-party sales is strictly prohibited. We actively monitor and enforce these rights to preserve our brand's distinctive approach to practical, elegant furniture design that combines aesthetic appeal with everyday functionality for modern living spaces.
Our furniture specialists are available via email at [email protected] for any inquiries regarding product specifications, assembly instructions, or furniture care. Response time is typically within 2-3 business days (may extend to 5 days during high-volume periods). For urgent matters regarding existing furniture orders, delivery scheduling, or assembly questions, please include your order number in the subject line. We value detailed communication that matches our brand's thoughtful approach to functional furniture that enhances daily living through comfort, durability, and practical design.
