All furniture orders at ADMFURN undergo thorough inspection before dispatch. Due to our handcrafted approach for elegant armchairs, comfortable recliners, and solid wood dining tables, order processing typically requires 3-5 business days (extended compared to standard furniture retailers). During peak seasons, processing may extend to 5-7 business days. Order cancellations are only accepted within 48 hours of purchase by contacting [email protected]. Beyond this period, your order enters our production workflow and cannot be canceled, though our generous return window provides alternative solutions.
We guarantee the quality of our practical furniture pieces. You may return unused items in original condition within 30 days of delivery (significantly extended from industry standards). For exchanges of buffet servers or dining sets, we allow 45 days to accommodate furniture assembly and inspection time. Initiate returns through www.admfurn.com and select your preferred resolution. Note: Customized furniture and clearance items marked "Final Sale" are not eligible for return.
To maintain our furniture quality standards, returns must: (1) Show no assembly marks, scratches, or modifications (2) Include all original packaging including protective corner guards and assembly hardware (3) Contain all instruction manuals and warranty cards. Our quality team performs comprehensive inspections upon receipt. Furniture failing inspection will be returned at your expense within 14 business days with a detailed assessment report.
Refunds typically process within 10-14 business days after we receive and inspect your return—this extended timeframe ensures proper evaluation of furniture condition. The refund amount excludes original delivery charges and any return shipping costs. For payments made through credit cards or digital wallets, additional 3-5 banking days may apply before the refund reflects in your account.
Customers are responsible for return shipping costs unless the return is due to our error (incorrect/damaged item delivery). We strongly recommend using insured freight services with tracking—ADMFURN cannot assume liability for furniture lost during return transit. For exchanges exceeding $500 in value, we provide prepaid shipping labels (charges deducted from your refund if the label remains unused).
Report manufacturing defects or transit damage within 14 days of delivery by emailing [email protected] with detailed photographs/videos. We will coordinate free return shipping and prioritize replacement (subject to inventory availability) or issue a complete refund including original delivery charges. This exception to our standard policy demonstrates our dedication to furniture excellence.
Made-to-order furniture pieces and custom finishes are considered final sale. For holiday season purchases (November 1 - December 31), the return window extends to January 31. Commercial/bulk orders follow separate policies—consult your account manager. ADMFURN reserves the right to limit returns from customers demonstrating excessive return patterns (exceeding 50% of total orders).
For return authorization or policy clarification, contact our Furniture Support Team at [email protected] (response within 72 hours). Always include your order number and visual documentation for damaged items. Visit www.admfurn.com for live assistance during standard business hours EST.
